Refund policy

Refund Policy — EloNMX

Because EloNMX products are personalized and made specifically for each customer, we generally do not accept returns or refunds for change of mind.

Artwork approval
We provide an artwork proof for approval before printing. Please review your proof carefully. Once you approve the artwork and production begins, changes or cancellations may no longer be possible.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or incorrect, contact us at support@elonmx.com within 14 days of delivery. Please include your order number and clear photos showing the issue.

After reviewing the claim, we may provide a replacement or refund when appropriate.

Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. If artwork preparation or production has not started, we will do our best to accommodate your request.

Customer-provided photos
Customers are responsible for uploading clear, suitable images and reviewing the artwork proof before approval.

Contact: support@elonmx.com